We ship internationally using FedEx Air Mail.
Orders made within the USA will be shipped via USPS 1st class post.
RETURNS AND REFUNDS
You can return items within 7 days of purchase. We will be happy to exchange your ring for a different size or a different ring or refund your items with proof of purchase.
Regrettably, bespoke items ( such as items that have been engraved ) cannot be refunded or exchanged unless they are defective or faulty.
To return an item please contact us at firstname.lastname@example.org and we will provide an address for the item to shipped back. Please pack the items back in the original packaging and include all paperwork.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our team will contact you.
For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us. In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
You will only own the goods you purchase once they have been successfully delivered and when we have received cleared payment for them in full.
Until that time we will retain title to the goods.
Goods supplied are not for resale.
EFECTIVE AND DAMAGED ITEMS
If you receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible.
We will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.
TERMS & CONDITIONS
These terms and conditions govern your use of the site and purchase of products from the site. You will also find information on orders and returns, your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. If you have any questions, please contact us by using the “contact us” form.
DISCLAIMER AND LIABILITY
We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time.
We will endeavour to ensure that all descriptions and illustrations of the items on the site are accurate but there may be slight variations due to publishing limitations.
RP / Encore works to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.
In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.
You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us. You should keep such passwords and user names confidential at all times.
These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.
We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
COOL OFF PERIOD
Customers are legally entitled to cancel an order within 7 working days of receipt of the product and to return it for a full refund.
RP / Encore cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.
This site and its contents will not constitute the basis for any contractual commitment between RP / Encore and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by RP / Encore would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for RP / Encore to sell products.
Your use of this site and any contract between you and RP / Encore for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions. If we fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
COPYRIGHT AND OTHER RIGHTS
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, design right, and/or other worldwide intellectual property rights and are owned or controlled by or licensed to RP / Encore. All rights are reserved.
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or make a single copy of the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with RP / Encore or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.
Your details and data Your privacy is important to us, so we don’t use the information you provide on this site to learn any more about you other than what is required to fulfil your orders or offer you services such as new alerts or reminder services.
Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998.
Cookies A cookie is a small file stored on your computer by a web site to give you a unique ID. Cookies help make it easier and faster for you to use our site because it can remember if you’ve visited the site, and they help us provide you with the information you need about your gift reminders or account details – when and where you need it.
A cookie generated by our site contains no information about you. It contains only a numeric ID that, for example, allows you to retrieve your account details or shopping list. The cookie lets you enter your email and password so you don’t have to enter those details again, or it lets you save products to a wish list if available.
Email usage We use your email address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant RP / Encore news or offers, but only with your permission. We will not pass your details on to any other third parties.